NCBA Bank Kenya operates a network of branches, ATMs, cash-deposit machines and other customer-service locations across the country. Formed through the merger of Commercial Bank of Africa and NIC, NCBA serves customers through its banking halls, online banking and mobile banking.
Find an NCBA branch, ATM or deposit machine
The official NCBA branch and ATM directory lets visitors browse branches, ATMs, premier lounges and cash-deposit machines. Each location can have its own address and opening hours. Confirm the chosen branch and service before leaving home.
- Open NCBA’s official branch and ATM directory.
- Choose Branches, ATMs, Premier Lounges or CDMs.
- Search or browse for your preferred town, location or shopping centre.
- Check the full branch address and currently displayed service hours.
- Call the bank’s verified customer contact centre if you need assistance with a specialised transaction.
NCBA locations in Nairobi
The official directory includes branches such as ABC Place on Waiyaki Way, Buruburu at The Point along Rabai Road, Garden City Mall, Galleria Shopping Mall, Karen Office Park, and Junction Mall. Other locations serve the central business district, business parks and residential areas. Branch availability and services can change.
NCBA branches outside Nairobi
NCBA also operates branches in towns and regions around the country. Its official directory lists locations including Bungoma, Changamwe in Mombasa, and other Coast, Rift Valley, Western, Nyanza, Central and Eastern Kenya service points. Use the online search for a current address instead of relying on an unspecified town-wide description.
NCBA banking hours
Many NCBA branch pages show 8:30 a.m. to 4:00 p.m. on weekdays and 9:00 a.m. to noon on weekends, with closure on holidays. Some branches in shopping centres display extended opening hours. Always rely on the hours shown for the individual branch, because they may differ.
Services available at NCBA locations
- Cash transactions and account enquiries where supported.
- Personal and business banking applications.
- Customer identity and document verification.
- Loan and asset-finance enquiries.
- Cards, cheque services and selected account maintenance.
- Digital banking support and assistance with NCBA NOW.
- ATM and cash deposit machine services where available.
NCBA customer care
For help with a branch, NCBA lists +254 20 288 4444, +254 711 056 444 and +254 732 156 444. The toll-free line is 0800 720 444, WhatsApp +254 717 804 444, and email contact@ncbagroup.com. Main offices: Mara Road, Upper Hill, Nairobi.
Safety when using bank branches and agents
Protect your ATM PIN, passwords and verification codes. Check a branch’s official contact details before responding to payment instructions. For urgent account issues, call the bank using its own website rather than a contact supplied through social media.
