BOAWeb is Bank of Africa Kenya’s internet banking service for eligible personal and business customers. It allows account holders to view balances, download statements, manage beneficiaries, make payments and perform supported transactions from a secure internet connection.
BOAWeb internet banking services
- View eligible current, savings and transactional accounts.
- Check balances and search for individual transactions.
- Download account statements in PDF, CSV and spreadsheet formats.
- Make domestic and supported international transfers.
- Attach supporting documents to international payments when required.
- Create, pause or manage authorised standing orders.
- Manage approved beneficiaries and payment instructions.
- For eligible businesses, initiate bulk M-Pesa, PesaLink, salary and other payments.
- Access supported statutory payment and account administration services.
Authorisation levels depend on whether the account belongs to an individual, a business or an organisation. Businesses that require multiple signatories may have approval workflows before a payment can be processed.
How to register for BOAWeb
- Visit the official Bank of Africa Kenya BOAWeb information page.
- Download the bank’s BOAWeb application form or use its current digital platforms registration service.
- Complete the required account-holder and contact information.
- Submit the approved form at a Bank of Africa branch, or contact the bank’s customer service officer for the permitted registration procedure.
- Wait for official activation and sign-in instructions.
- Create the required password and any second-factor authentication method before logging in.
The bank publishes a BOAWeb registration contact of 0703 058 120. You can also request assistance through the main contact centre. Do not provide credentials to an intermediary claiming to speed up activation.
How to log in securely
- Start from boakenya.com, the bank’s official website.
- Navigate to Digital Banking and select BOAWeb Internet Banking.
- Use the login destination linked by the bank rather than a link in an unexpected SMS.
- Enter your approved username and password and complete the required security verification.
- When finished, sign out, especially if using a shared computer.
How to make online payments
Choose the permitted transaction type, select the account to debit, then enter or choose a verified recipient. Review the payment amount, currency, charges and reference details. Submit the instruction and complete any additional approval requested by the bank. International transfers may need supporting documents and additional compliance checks.
BOAWeb fees and account protection
Bank of Africa’s digital banking information describes registration as free, while normal transaction fees may apply under the bank’s tariff. Charges can differ for local payments, international transfers and bulk payments. Always confirm the current bank rate or price before approving the instruction.
- Never share passwords, one-time codes or device authentication prompts.
- Use a trusted connection and keep your web browser updated.
- Check beneficiary bank and account information carefully.
- Review transactions and alerts for activity you do not recognise.
- Immediately report a suspected compromise through verified official contacts.
Contact Bank of Africa Kenya
BOA House, Karuna Close, off Waiyaki Way, Westlands, Nairobi. General phone 0703 058 000 or 020 327 5000, and email yoursay@boakenya.com.
