Kenya Power, legally Kenya Power and Lighting Company PLC, distributes and retails electricity to customers in Kenya. The company helps households and businesses with new connections, electricity tokens, monthly bills, faults and related service requests.
Kenya Power official customer care contacts
National contact centre: 97771.
Customer care phone: 0703 070707.
Additional emergency contact: 0732 170170.
USSD: *977#.
Email: customercare@kplc.co.ke.
Official website: kplc.co.ke.
Head office: Stima Plaza, Kolobot Road, Nairobi.
These channels are provided in the company’s official contact information. Always confirm unfamiliar phone numbers and payment requests before sharing personal details.
How to report a power outage
Use the MyPower app’s Report Power Failure feature or dial *977#, choose incident reporting and follow the power-outage prompts. You can also call 97771. Have your meter or account reference, location and a description of the problem ready. Keep the complaint reference number for follow-up.
How to purchase prepaid electricity tokens
Kenya Power provides prepaid services through *977#, the MyPower app and approved payment methods. When using M-Pesa, ensure you select Kenya Power’s verified prepaid biller and enter the correct meter number before paying. Keep your M-Pesa reference to recover token information when necessary.
How to check or resolve electricity bills
For postpaid accounts, use *977# or the MyPower app to view and manage account services. The company’s published M-Pesa postpaid PayBill number is 888888. Confirm the account number and payment details before authorising a transfer. For disputed bills, high estimates or wrong payments, use the official billing complaints channel.
New connections and customer support
Kenya Power’s self-service menu allows customers to check progress of new connection applications using their work request references. For disconnections, reconnections, meter problems or safety concerns, use the official channels. Do not attempt repairs to live power lines.
How to avoid Kenya Power impersonation scams
Kenya Power provides a Jua for Sure verification feature on *977# to check the identity of purported employees or contractors. Never transfer funds to a personal number or share confidential codes because of an unsolicited call. Verify the request through the national contact centre.
Kenya Power county and regional offices
For branch locations, see the official county office directory or the Kenya Power regional offices guide. Opening hours and individual office locations may change.
