NCBA Bank Kenya serves individuals, businesses and institutional customers through a network of bank branches, ATMs and cash deposit machines across Kenya. The bank operates under the NCBA name after the merger of NIC and Commercial Bank of Africa. Its official location directory provides branch addresses and hours for current banking services.
How to find an NCBA branch or ATM
Use the NCBA Branch and ATM Locations directory. You can select Branches, ATMs, Premier Lounges or Cash Deposit Machines (CDMs), then choose a suitable service point and check its address and hours.
- Open the official NCBA branch locator.
- Select the type of facility you need.
- Browse or search for the relevant town, neighbourhood or shopping centre.
- Confirm the correct street address and operating hours.
- Call the customer contact centre if you need a specialised service or if the branch details have changed.
- Carry identification and any required account documents when visiting.
NCBA branches in Nairobi
NCBA’s official directory includes these examples of Nairobi-area locations:
- ABC Place Branch: ABC Place New Building, Waiyaki Way.
- Buruburu Branch: The Point, along Rabai Road off Jogoo Road.
- Galleria Branch: First floor, Galleria Shopping Mall, Lang’ata Road.
- Junction Mall Branch: Junction Mall, Ngong Road.
- Karen Branch: Karen Office Park.
- Garden City Branch: Garden City Mall, second floor, Thika Superhighway.
- Greenspan Mall Branch: Greenspan Mall, Manyanja Road.
- Westlands and other city locations: Confirm the relevant office and services through the locator.
NCBA branches outside Nairobi
The directory includes locations serving towns and commercial areas such as Bungoma (Coffee Garden House, Moi Avenue), Changamwe (Airport Centre on Magongo Road), and branches serving Mombasa, Kisumu, Eldoret, Nakuru, Thika and other regions. Select a current directory entry for directions rather than assuming that all facilities in a town provide the same services.
NCBA opening hours
Many standard NCBA offices list weekday hours of 8:30 a.m. to 4:00 p.m. and weekend hours of 9:00 a.m. to noon, with closure on public holidays. Some shopping-centre branches have different schedules; for example, the bank’s Galleria and Junction Mall entries show extended weekday and weekend times. Check the individual location before travelling.
Available bank branch and self-service facilities
- Cash deposits and withdrawals where supported.
- Opening and maintaining eligible personal or business accounts.
- Loan, mortgage and asset-finance enquiries.
- Debit or credit card assistance and cheque services.
- Registration and troubleshooting for NCBA NOW or internet banking.
- Local or international transfers and authorised business payments.
- Self-service cash deposits, withdrawals and other ATM services at designated machines.
NCBA customer care
The NCBA contact centre publishes +254 20 288 4444, +254 711 056 444 and +254 732 156 444, with toll-free 0800 720 444. WhatsApp: +254 717 804 444; email: contact@ncbagroup.com. The bank’s principal offices are on Mara Road in Upper Hill, Nairobi.
Protect your account when using a bank branch
Confirm the branch location and customer-care number directly from the bank’s website. Never share your ATM PIN, mobile banking code or one-time password with someone who approaches you in the banking hall. If your bank card is lost or a transaction is suspicious, contact NCBA immediately and request the appropriate account-protection action.
Official websites and useful resources
- NCBA branch and ATM locations
- NCBA detailed branch listings
- NCBA digital banking services
- Official NCBA Bank Kenya website
