Safaricom customer care contacts, website, online support team.

Safaricom customer care contacts. Safaricom, Ltd is the leading mobile network operator in Kenya. Its headquarters are located in Safaricom House, Waiyaki Way in Westlands, Nairobi. Safaricom also has other offices in the city center including I&M building,  Kimathi Street, Kenyatta Avenue, and at Shankardass House, next to Kenya Cinema along Moi Avenue.

Safaricom customer care contacts.

Customer Support Team

PrePay: Call 100 (Free) Or +254 722 002100 (chargeable for the duration of the call)
Email: customercare@safaricom.co.ke

PostPay: 200 (Free) Or +254 722 002200 (chargeable for the duration of the call)
Email: advantage@safaricom.co.ke

Data Queries: mobileoffice@safaricom.co.ke

Communications and PR Team

Email: prcomms@safaricom.co.ke (This is for media queries ONLY)

Phone: +254 722 003272

Safaricom Limited
P.O Box 66827, 00800 Nairobi
Website: www.safaricom.co.ke

CEO’s Office

Email: ceo@safaricom.co.ke

Careers and HR

To apply for Jobs and Internships log on to safaricom Career Portal and upload your CV and apply. Kindly note that no job applications are processed over email.

General Queries

hr@safaricom.co.ke

Online Support Team

Twitter – @Safaricom_Care and @SafaricomLTD

Facebook – www.facebook.com/SafaricomLtd