DStv Kenya customers can manage their TV subscriptions, payments, reconnections and decoder problems through official MultiChoice self-service channels. Many common issues can be handled without travelling to an office.
Official DStv Kenya customer contacts
- WhatsApp: +254 755 896248. Save the number, send “Hi” and follow the automated prompts using your smartcard number and surname.
- USSD: *423# from your registered mobile number.
- Email: mchoice@ke.multichoice.com.
- Contact page: DStv Kenya official customer support.
How to fix an error or reconnect
- Keep the decoder switched on.
- Check the displayed error and your current account status.
- Use MyDStv, *423# or the official WhatsApp channel to request a supported error reset.
- Keep your smartcard and payment reference ready.
- If the issue persists, use the online chat or email support.
Check your account balance
The MyDStv app lets customers view outstanding balances, check transactions, make payments, change packages and request reconnection. Registration may be required.
Visiting an office
Older directories list the MultiChoice office at Sarit Centre in Westlands. Office locations and opening hours can change; confirm the current walk-in service location directly with DStv before travelling.
Protect your subscription
Never provide your M-PESA PIN or one-time login code to someone claiming to offer instant reconnection. For payment instructions see DStv Kenya payment.
