Victoria Commercial Bank PLC (VCB) is a Kenyan commercial bank licensed and regulated by the Central Bank of Kenya. It serves businesses, private banking clients and eligible individuals through six branches in Nairobi and Mombasa. Customers can enquire about deposit accounts, payment services, treasury solutions and financing through the bank’s official website and branches.
Victoria Commercial Bank branches and phone numbers
The bank’s current branch directory identifies six locations. Always confirm a branch’s operating hours and required documents before travelling.
1. Upper Hill branch and head office
Location: Victoria Towers, mezzanine floor, Kilimanjaro Avenue, Upper Hill, Nairobi. Telephone: +254 709 876 100. Branch code: 001. This is the main office for general bank enquiries, corporate and personal banking services.
2. Promenade branch, Westlands
Location: The Promenade, first floor, General Mathenge Road, Nairobi. Telephone: +254 709 876 200. Branch code: 002. Clients in Westlands and surrounding neighbourhoods can contact this office for available branch banking services.
3. Lunga Lunga Square branch
Location: Lunga Lunga Square, third floor, Lunga Lunga Road, Nairobi Industrial Area. Telephone: +254 709 876 300. Branch code: 003. Contact the branch before visiting to confirm service availability and cash-handling arrangements.
4. Ruaraka branch
Location: Abacus House, fourth floor, Abacus Complex, Baba Dogo Road, Ruaraka, Nairobi. Telephone: +254 709 876 400. Branch code: 004.
5. Two Rivers branch
Location: Victoria at Two Rivers, seventh floor, Limuru Road, Nairobi. Telephone: +254 709 876 500. Branch code: 005.
6. Nyali branch, Mombasa
Location: Nyali Centre, fifth floor, Links Road, Nyali, Mombasa. Telephone: +254 709 876 600. Branch code: 006. This branch extends the bank’s customer services to the Coast region.
What banking services does VCB offer?
- Personal and business deposit accounts, subject to the bank’s eligibility and tariff.
- Payments and funds transfers through approved bank channels.
- Banking arrangements for small and medium-sized enterprises and established companies.
- Credit and financing solutions based on individual and business assessment.
- Treasury, foreign exchange and selected trade services.
- Customer assistance with cards, account statements, account maintenance and payments.
The bank’s products are tailored to the customer. Account fees, opening requirements, financing terms and transaction limits should be confirmed with VCB before signing an agreement.
How to open an account or seek assistance
- Visit the official Victoria Commercial Bank website or telephone the preferred branch.
- Ask about the account or service, current fees and eligibility.
- Prepare the identification and KRA documentation requested by the bank.
- For businesses, provide company registration, tax and authorised signatory information where required.
- Review account terms, charges and security arrangements before making any initial payment.
Victoria Commercial Bank customer care and security
The bank’s service desk lists 0709 876 000 and 0709 876 221 for customer support. Use the official website to obtain the latest email contacts and branch information. Never share bank passwords, card PINs or one-time transaction codes with anyone claiming to provide customer support.
Official sources and useful links
- Official six-branch locations and customer service desk
- Bank history and growth
- Victoria Commercial Bank services and announcements
