The National Social Security Fund (NSSF) Kenya administers social security contributions and benefits for eligible members. Workers and employers can contact NSSF about registration, remittances, statements, retirement benefits and account records.
NSSF headquarters contacts
Postal address: P.O. Box 30599–00100, Nairobi, Kenya.
Main telephone: 020 2729911 or 020 2710552.
Toll-free: 0800 2212744.
Mobile: 0709 583000 or 0730 882000.
Email: info@nssfkenya.co.ke.
Website: nssf.or.ke.
Get assistance at an NSSF branch
NSSF maintains offices throughout Kenya. Its official branch directory lists addresses, local telephone numbers and email addresses by region. Confirm current visiting hours before travelling.
Online NSSF services
The self-service portal provides member and employer services, including account registration and contributions information. Follow the official steps and protect your login credentials.
What information to prepare
For personal account queries, have your ID and NSSF membership number ready. Employers may need their NSSF employer registration number and relevant return or remittance references. Provide private documents only through secure NSSF channels.
Complaints
Ask NSSF for a complaint reference and escalation procedure. Kenya’s Office of the Ombudsman can provide guidance if an unresolved public-service complaint qualifies for external review.
