Absa Bank Kenya mobile banking allows eligible customers to access their accounts, transfer money, buy airtime and manage everyday payments from their phones. Absa’s Hello Money USSD service works through *224# and provides menu-based access without requiring a smartphone or mobile internet connection.
What can you do with Hello Money?
- Check an Absa account balance and access mini statements.
- Transfer money to another Absa account or through supported PesaLink services.
- Move money between Absa accounts and M-Pesa or Airtel Money wallets.
- Purchase airtime and pay supported utilities and bills.
- Register a beneficiary for future payments or transfers.
- Send eligible cash transfers using CashSend, subject to service conditions.
How to register for Absa Hello Money
- Dial *224# from the phone linked to your Absa account.
- Choose English or Kiswahili.
- Select the self-registration option.
- Enter your account number and accept the applicable terms.
- Provide the date-of-birth and debit-card information requested by the secure menu.
- Receive confirmation and a temporary mobile banking PIN through the bank’s approved process.
- Dial *224# again and replace the temporary PIN with a strong personal PIN.
Eligibility and verification steps depend on account type and the bank’s current rules. If self-registration does not work, use a verified Absa contact channel for assistance.
How to send money to M-Pesa or Airtel Money
- Dial *224# and enter your mobile banking PIN.
- Choose the M-Pesa/Airtel Money transfer option.
- Select the mobile-money operator and whether the recipient is your own or another phone number.
- Choose an existing beneficiary or enter the recipient’s mobile number.
- Enter the amount and select the bank account to debit.
- Review the recipient, amount and any displayed charges, then confirm the transfer.
How to reset your Hello Money PIN
Absa provides a Forgot PIN option in the *224# service. Follow the on-screen identity-verification instructions and set a new PIN. Keep any debit-card details, passwords and one-time codes private. Absa staff should never ask you to disclose your banking PIN over a call or message.
Using the Absa app and staying secure
Customers who prefer a smartphone can use Absa’s authenticated mobile app for supported digital banking services. Download it through the bank’s official website or a verified app-store publisher. Check current service charges and transaction limits before authorising a transfer. Never install an application or share a code at the request of an unsolicited caller.
Absa Kenya mobile banking help
The official Absa contact centre lists +254 20 390 0000, +254 722 130 120 and +254 732 130 120; email absa.kenya@absa.africa.
