National Bank of Kenya (NBK) serves personal, business and institutional customers through branches and other authorised banking channels throughout Kenya. Customers can use the bank’s official branch directory to find an office, confirm directions and check operating hours before travelling.
Find a National Bank branch near you
Open the National Bank branches directory and search or browse for a branch by town or name. The bank provides individual entries with locations, directions and available contact information.
- Choose your town or area in the official branch directory.
- Open the relevant branch entry and confirm its address.
- Check the operating hours and whether the service you need is offered there.
- Call the bank’s verified contact centre for specialist enquiries, accessibility requirements or help finding an office.
- Carry the identification and account documents required for the service you intend to use.
National Bank branch locations in Kenya
NBK lists service points in Nairobi and surrounding areas, including Kenyatta Avenue, Westlands, Eastleigh, Thika, Ruiru, Kiambu and Ongata Rongai. It also lists branches and centres in towns such as Nakuru, Eldoret, Kisumu, Kisii, Kitale, Bungoma, Nyeri, Meru, Embu, Machakos, Garissa, Malindi and Mombasa. Location, branch name and availability can vary, so the bank’s own locator is the best source for a specific visit.
Branch opening hours
The bank’s published branch directory generally shows opening hours of 8:30 a.m. to 4:00 p.m., Monday to Friday, and 8:30 a.m. to 12:00 noon on Saturdays. Branches are generally closed on Sundays and public holidays. Individual locations and specialist service desks may have different schedules.
Services available at National Bank branches
- Deposits, withdrawals and account enquiries
- Opening or maintaining personal and business accounts
- Loan, mortgage and financing enquiries
- Card, cheque book and account service requests
- Foreign exchange and other supported payments or transfers
- Help with secure mobile and internet banking access
National Bank and Access Bank Kenya
National Bank is owned by Access Bank Plc. NBK and Access Bank Kenya have announced arrangements allowing some cross-bank branch services while their integration progresses. The availability of a particular transaction can depend on the service and branch. Confirm this directly with the bank before visiting the other network; account numbers, cards and banking arrangements remain governed by official customer communications.
Customer care and banking safety
NBK publishes customer assistance on +254 703 088 900 and +254 20 282 8900. Contact details and support options can be checked on the bank’s official website. Never share an ATM PIN, mobile banking code, internet banking password or one-time password with anyone who contacts you claiming to represent a branch.
Official branch and customer resources
- National Bank branch directory
- Access Bank Kenya branch directory
- NBK website and assistance
- Customer banking arrangements
