Equity Bank Kenya offers mobile, online and branch banking services for personal and business customers. This updated guide explains the current digital channels and replaces the original 2016 instructions for Eazzy 247 and defunct mobile networks with guidance on Equity Mobile, Equity Online and USSD banking.
Official Equity Bank digital banking channels
- Equity Bank Kenya official website
- Digital banking information
- Equity Online banking website
- Customer support and fraud reporting
1. Equity Mobile app
Equity Mobile enables eligible customers to access account balances, make transfers, pay bills and purchase services from a supported phone. Available functions depend on the customer’s profile, linked account, app version and eligibility. Find the app through the official bank website or the verified publisher in your phone’s app store rather than following links in unsolicited messages.
- Install the authentic Equity Mobile app from an official app store.
- Follow the current registration process and link the account or customer identity as instructed.
- Protect the device and enable authentication, such as a secure PIN or biometric access when supported.
- View balances and account activity or initiate eligible transfers and payments.
- Review the recipient details and all displayed charges before confirming a transaction.
2. Equity Online internet banking
Equity’s digital services also include Equity Online for supported banking activities. Enter the bank’s website address directly or navigate from the bank’s official website. Verify the address carefully and never provide passwords, card PINs or one-time codes to anyone claiming to assist with login.
3. *247# USSD banking
Equity advertises *247# as its USSD access channel in Kenya. Customers using a compatible, registered phone line can follow the menu to check accounts, transfer money and use other services offered on their profile. Menu options and fees may change, so follow the live instructions and confirm any displayed charge before authorising.
Fees, limits and safe payments
Transaction charges, daily limits and eligibility depend on channel, account type and transfer destination. The bank’s current tariff guide and on-screen confirmations take precedence over any 2016 fee or service description. Before moving money, confirm the recipient name and account or mobile number, especially when paying a school, business or unfamiliar person.
Avoid online-banking fraud
- Do not share your PIN, password, OTP, verification code or full card credentials.
- Do not install a banking app from an SMS, WhatsApp message or third-party website.
- Never approve a transaction simply because someone claiming to be bank staff instructs you to do so.
- Check statements and alerts for suspicious activity, and report it to the bank immediately.
- Contact Equity using independently verified support details from its official website or your banking app.
Equity Bank contacts
Contact the bank through its official Kenya contacts page or a verified Equity branch. The original article’s 2016 internet-banking application PDF, Eazzy 247 branding and references to former mobile networks are historical and should not be used as current instructions.
Editorial review: October 27, 2026. Updated digital banking channels and safe account-access instructions. Original URL, date, author, category, tags, featured-media assignment and inline Equity photograph retained.
