GOtv Kenya subscribers can contact MultiChoice for decoder errors, payment problems, subscription changes and installation support. The company offers online self-service, a mobile app, USSD and customer assistance.
Official GOtv Kenya contacts
Customer-care phone: 0711 066555.
Email: mchoice@ke.multichoice.com.
Website: GOtv Kenya Contact Us.
GOtv self-service using USSD
Dial *423# from the phone number registered on your account to check the amount due, review transactions, clear supported decoder errors and reconnect your package.
MyGOtv app and online support
The MyGOtv app helps subscribers manage their balance, make payments, change packages and troubleshoot eligible errors. You can also access official online chat and the website’s contact form.
What is an IUC number?
GOtv decoders have a unique IUC identifier, commonly needed when managing or paying for a subscription. Check the sticker on your decoder or your account details and verify the number before sending a payment.
Decoder not working after payment?
- Confirm that the payment went to the correct account.
- Keep the decoder powered on and check the error displayed.
- Use MyGOtv or *423# for supported reconnection and error-clearing actions.
- Contact customer care with your IUC and payment reference if the problem remains.
Paying safely
Use payment options from the official GOtv app, website or current invoice. Never disclose your M-PESA PIN to an agent. For more guidance on pay-TV payments see our DStv payment article.
