Searching for NHIF branches in Kenya? Kenya’s former NHIF scheme transitioned to the Social Health Authority (SHA) in October 2024. Consequently, historical NHIF branch addresses and telephone numbers are not a reliable current directory of SHA service offices.
Finding a SHA office near you
Visit the official SHA website or call 147 to ask for the nearest current service point, its address and opening hours. SHA also refers customers to county offices for certain administrative matters.
Nairobi and other counties
Readers may need support in Nairobi, Mombasa, Kisumu, Nakuru, Uasin Gishu, Kiambu, Machakos, Meru, Kakamega and other counties. Do not assume an old NHIF office is still open or that it handles the specific SHA service you require.
What assistance can an office provide?
- Help with registration or household details
- Account and contribution enquiries
- Questions about access to benefits
- Guidance on provider and facility information
- Escalation of unresolved administrative complaints
Before you travel
- Call the official support line, 147.
- Confirm the location and whether an appointment is needed.
- Ask which identity or supporting documents to bring.
- Keep all receipts and case references.
Online services
Employers can use the SHA employer portal. Members should begin at sha.go.ke for registration and account information.
Important distinction
An older NHIF branch list can be useful as historical information, but it should not be presented as a confirmed current SHA office directory. Check with SHA before making a journey.
