People looking for NHIF contacts in Kenya should know that the former National Hospital Insurance Fund (NHIF) was replaced by the Social Health Authority (SHA) in October 2024. For current registration, healthcare cover, payments and provider enquiries, use SHA’s official support channels instead of old NHIF numbers.
Social Health Authority contacts
Customer care short code: 147.
Email: customercare@sha.go.ke.
Official website: sha.go.ke.
Employer portal: employers.sha.go.ke.
SHA’s official employer compliance notice identifies 147 and customercare@sha.go.ke as support channels.
What happened to NHIF?
NHIF operated Kenya’s former public health insurance scheme. SHA now administers the new social health financing arrangements. Old NHIF cards, contacts, contribution tables and payment instructions should not be assumed valid for the current scheme.
Services you can ask about
- SHA registration and account access
- Household and dependant information
- Contribution assessments and employer remittances
- Eligibility and medical benefits
- Participating facilities and claims concerns
How to resolve a problem
- Visit the official SHA website or call 147.
- Explain the issue and provide only information required through official secure channels.
- Keep any reference number for follow-up.
- For employer-related questions, consult the employer portal.
Avoid fraud
Never share a one-time password, account password or mobile-money PIN with someone claiming to represent SHA. Verify any website address before submitting identification or payment information.
