Older guides describe NHIF payment via M-PESA using PayBill 200222. Kenya’s former NHIF scheme was replaced by the Social Health Authority (SHA), so those instructions must not be assumed valid for today’s health contributions.
How to pay SHA contributions safely
- Start at sha.go.ke and access the official member payment or contribution instructions.
- Confirm the assessed amount and the authorised payment channel for your account.
- If M-PESA is offered, use the precise instructions and payment reference displayed by the official service.
- Verify the recipient and amount on your payment screen before entering your PIN.
- Retain the payment confirmation and check whether the remittance appears on your account.
Should you still use NHIF PayBill 200222?
Do not use PayBill 200222 simply because an old NHIF article recommends it. Obtain current instructions from SHA and confirm the account reference and recipient before making a payment.
Employer contributions
Employers should use the SHA employer portal. SHA’s published compliance notice states that monthly employer contributions are due by the 9th day of the following month and warns of penalties for late remittance.
What if a payment does not appear?
Keep the transaction reference, payment date, member or employer account details and confirmation message. Contact SHA through the official support line 147 or customercare@sha.go.ke.
Protect your money
Never transfer a contribution to a personal telephone number supplied in a chat message. Avoid unofficial payment links and never reveal your M-PESA PIN or account verification codes.
Checking eligibility
Payment and benefit eligibility are not always the same question. Consult your SHA account and the relevant official rules if you need to know whether a planned service is covered.
