For Safaricom enquiries in Kenya, use verified channels for mobile services, M-PESA, internet and business accounts.
Customer support contacts
- Prepaid: dial 100 free from a Safaricom line.
- Postpaid: dial 200 free.
- Other networks or abroad: +254 722 002100 (charges may apply).
- Email: customercare@safaricom.co.ke.
See the official contact page.
Online and social support
The published X support handle is @Safaricom_Care. Confirm official accounts through safaricom.co.ke. Never disclose PINs or one-time passwords.
Business support
Support channels depend on the product. Business users should consult their contract or product support portal for the right contacts.
Careers and media enquiries
Apply for jobs only using the company’s official careers portal. For media or corporate contacts, refer to the current contact directory rather than old departmental emails.
Report fraud
Contact customer care immediately for suspected account takeover, suspicious SIM replacement or M-PESA fraud. Keep your reference number and use authorised shops for in-person support.
