Consolidated Bank of Kenya internet banking gives eligible account holders secure online access to banking services. The bank’s internet banking platform supports checking balances, viewing account statements, moving funds between accounts, making payments and managing selected banking instructions.
Consolidated Bank internet banking services
- View account balances and transaction details.
- Download or request full account statements and mini-statements.
- Transfer money between eligible Consolidated Bank accounts.
- Initiate supported interbank payments, including RTGS transactions.
- Pay supported bills, including Nairobi Water, DStv, GOtv and Zuku.
- Purchase airtime for supported mobile networks.
- Request selected account services and view foreign exchange information.
- Manage eligible standing orders and payment instructions.
How to register for internet banking
- Visit the official Consolidated Bank of Kenya website.
- Select the bank’s Internet Banking or E-Banking service.
- Follow the registration instructions or request the authorised retail internet and mobile banking application form.
- Enter the required account, mobile phone, email and identification information.
- Complete any identity checks or branch verification specified by the bank.
- Activate your login credentials using the bank’s secure instructions.
- Sign in using only the official bank website and its authenticated internet banking link.
Registration arrangements can vary by account type and signatory rules. For a company or jointly operated account, the bank may require approval by the relevant account signatories. Contact the bank if your account cannot be registered online.
How to transfer funds safely
- Sign in to your internet banking account.
- Select an eligible account and the appropriate transfer method.
- Choose the recipient, or add a new beneficiary using the bank’s verification steps.
- Check the destination bank, account number, amount and any transaction charges.
- Complete the required payment authentication and approval.
- Save the transaction acknowledgement or reference number.
Paying government services on eCitizen
Consolidated Bank also supports eCitizen payments through its internet banking service. From the authenticated account, select bill payments and the eCitizen payment option, enter the official government payment reference and amount, verify the details and complete the payment. A confirmation is sent after processing. Verify that the reference was issued by the genuine eCitizen service.
Internet banking fees and transaction limits
Charges and limits differ by payment type, account and transaction channel. Consult the bank’s current tariff and review the fees shown before approving a transaction. Some services require additional permissions or supporting documents, particularly high-value or business payments.
Protecting your online banking account
- Keep passwords, PINs and one-time codes confidential.
- Type the bank’s website address directly instead of using unexpected messages.
- Use updated browsers and avoid shared computers for sensitive banking.
- Confirm new beneficiaries before sending funds.
- Report unauthorised activity immediately through a verified bank contact.
Consolidated Bank head office and support
Head office: Consolidated Bank House, 23 Koinange Street, Nairobi, P.O. Box 51133-00200. General contacts: 0703 016 000 and 0703 016 100; email tellus@consolidated-bank.com. The bank’s call centre uses 0703 016 016, WhatsApp 0729 111 637 and toll-free 0800 720 039.
Official resources
- Official internet banking product details
- Official eCitizen payment instructions
- Banking registration and application forms
- Bank customer contacts
