Consolidated Bank of Kenya mobile banking enables eligible customers to access banking services through the USSD code *262# and the bank’s MyConso app. Customers can view balances, send money, make supported payments and manage selected accounts using a registered mobile number or approved mobile app.
Mobile banking services available
- Check account balances and obtain mini-statements.
- Transfer money between eligible bank accounts.
- Send or receive funds through supported M-PESA transactions.
- Buy airtime and pay eligible utility bills.
- Make government eCitizen payments using an official payment reference.
- Request selected bank cards or cheque-book services.
- Manage eligible transaction alerts and other approved services.
How to register using *262#
- Confirm that your mobile number is correctly linked to your bank account.
- Dial *262# from the phone number recognised by Consolidated Bank.
- Follow the bank’s account activation or mobile banking registration instructions.
- Provide any identification and account verification requested by the secure menu.
- Set up your private banking PIN or activate the service using the bank’s authorised instructions.
- If registration fails, visit a verified branch or contact the bank’s official call centre.
How to use MyConso
The bank also provides the MyConso mobile app for eligible digital banking customers. Use the bank’s official website or a verified app store link to locate the application. Complete the registration and device verification directed by the bank, then use the available balance, transfer, payment and account features. Keep the app updated and protect the phone with a secure screen lock.
How to send money from M-PESA to a Consolidated Bank account
- Open M-PESA and choose Lipa na M-PESA, then PayBill.
- Enter the bank’s published business number 508400.
- Enter the correct destination Consolidated Bank account number as the account reference.
- Enter the deposit amount and review the recipient information.
- Approve with your private M-PESA PIN.
- Retain the confirmation message and check that the destination account receives the deposit.
Consolidated Bank publishes PayBill 508400 for this M-PESA-to-account service. Confirm the details in the bank’s official instructions and validate the transaction screen before paying.
How to pay eCitizen through *262#
- Dial *262# and sign in securely.
- Choose the eCitizen Payments option; the bank’s guide identifies this as menu option 7.
- Enter the exact official eCitizen payment reference.
- Enter the payment amount and review the reference and beneficiary information shown.
- Confirm the payment and retain the bank’s SMS confirmation.
The bank also supports eCitizen payments through MyConso, internet banking and its branches. Always obtain the reference from the official government service.
Transaction charges, limits and security
Bank-to-mobile transactions, bill payments and other services may attract fees. Check the current Consolidated Bank tariff and any charge shown at confirmation. Never share your mobile banking PIN, M-PESA PIN or one-time code. Report a stolen phone or suspicious transaction immediately to the bank.
Consolidated Bank contacts
The bank’s head office is at 23 Koinange Street, Nairobi. The call centre is 0703 016 016, WhatsApp 0729 111 637, toll-free 0800 720 039, email callcenter@consolidated-bank.com.
Official resources
- Official *262# and M-PESA banking instructions
- eCitizen payments by USSD and MyConso
- Bank accounts, services and current tariffs
- Official customer care
