Family Bank internet banking allows eligible customers in Kenya to manage their accounts and make payments using a secure online banking platform. Customers can access the service from a computer or supported mobile browser, provided they have an active account, a registered email address and a valid mobile number. The bank provides self-registration and authenticated login links on its official website.
Family Bank internet banking services
- Check eligible accounts and review transactions or financial reports.
- Make transfers between available accounts and other supported payment destinations.
- Set up regular payments and manage approved beneficiaries.
- Make supported government and statutory payments, including KRA-related payment instructions.
- Initiate bulk payments, including salary remittances, multiple mobile-money disbursements and dividends where authorised.
- Use bank messaging and the account password-reset features.
- Access account services beyond normal branch opening hours.
Some features require the appropriate business banking profile or transaction approval limits. The bank determines whether additional signatories, authentication or documents are needed for a payment.
How to register for Family Bank internet banking
- Open the official Family Bank website at familybank.co.ke.
- Navigate to Ways to Bank and select Internet Banking.
- Choose Register for Internet Banking to open the bank’s self-registration service.
- Enter your customer and account information as requested by the secure registration form.
- Confirm the mobile number and email address registered with the bank.
- Complete any one-time verification and create the login credentials required.
- Return to the bank’s official internet banking page and sign in to activate the available services.
Family Bank says that customers registering for internet banking must be account holders and have a valid email address and mobile number. If the system cannot verify your details, contact the bank or visit an authorised branch to update your profile.
How to log in safely
- Visit the bank’s official website directly, rather than following an unexpected message.
- Select the Internet Banking login link provided by Family Bank.
- Enter your own registered login details.
- Complete any additional authentication required by the bank.
- Review your available accounts and select the service you need.
- Log out after completing transactions, especially on a device shared with others.
Do not disclose a password, banking PIN, activation code or one-time password to a caller or someone claiming to be bank support. Never approve a login or transaction you did not initiate.
How to make online transfers and bill payments
Choose the applicable payments or transfer option within your internet banking session. Select the paying account, enter or choose the beneficiary, confirm the account number and bank, and specify the amount. Review the fee, destination and transaction reference before authorising. Business accounts may require a second approver. Keep the transaction reference and inspect the account statement if confirmation is delayed.
Transaction limits, fees and password recovery
Transaction limits and charges vary by account, transfer channel and customer profile. The bank’s online platform and current tariff guide determine the applicable cost. For a forgotten password, use the bank’s authenticated reset service; if your credentials have been compromised, contact Family Bank immediately for security assistance.
Family Bank internet banking customer support
Family Bank’s published call-centre numbers include +254 703 095 445, +254 703 095 000, 020 3252 445 and 020 3252 000. Its headquarters are in Family Bank Towers, Muindi Mbingu Street, Nairobi. Verify any changes through the official website.
Official websites and useful resources
- Family Bank internet banking and self-registration
- Family Bank contact details
- Family Bank branches, agents and ATMs
