Family Bank Limited is a Kenyan commercial bank licensed and supervised by the Central Bank of Kenya. It offers banking services to individuals, families, entrepreneurs, groups and businesses through branches, agents, digital channels and ATMs. Customers can open eligible accounts, save, transfer money, make payments, access approved credit and request financial services.
Family Bank personal and business accounts
The bank publishes several account options, each designed for different customer needs. Check the relevant current product terms, charges and identification requirements before opening an account.
- Personal Current Account: For individuals who need everyday banking and payment services.
- Salary Account: For customers who receive employment income through Family Bank.
- Mwananchi Account: A personal account offering features subject to the bank’s published terms.
- Scholar Account: Designed for eligible students and education-related banking needs.
- Tujenge Savings Account: An account aimed at building savings according to the bank’s product conditions.
- Mdosi Junior Account: A savings account for children operated under the applicable guardian requirements.
- Chama Account: Supports eligible groups managing savings and transactions.
- Call and fixed deposit accounts: For eligible customers saving or investing under agreed deposit conditions.
Family Bank loans and mortgages
Family Bank offers loans subject to income, affordability and credit assessment. Its published personal products include salary loans, salary advances, check-off loans and mobile loans. Mortgage products include owner-occupier loans, construction finance and plot loans. Financing rates, maximum amounts and repayment periods depend on individual approval and the current offer.
For information about eligibility and applications, see the related guide to Family Bank mortgages and loans.
Mobile banking through PesaPap
The bank promotes PesaPap as a mobile banking service for payments, eligible account activity and other functions offered to registered customers. Supported features may include account balances, transfers, payments, airtime, merchant services and permitted borrowing. Use the genuine PesaPap app linked from Family Bank’s website, and follow the bank’s secure registration requirements.
Family Bank internet banking
Family Bank’s internet banking platform offers authenticated access to account services, money transfers, recurring payments, authorised bulk disbursements and certain government payments. Customers can register online if they meet the bank’s account, email and phone verification requirements.
The registration procedure is explained in the Family Bank internet banking guide.
Where to find a Family Bank branch or ATM
Family Bank operates branches and service points in Nairobi and other counties. The bank publishes an online Branch, Agent and ATM Locator with locations and individual opening hours. Examples include Family Bank Towers on Muindi Mbingu Street, branches in Kiambu, Westlands, Industrial Area, Donholm, Ruiru, Nakuru, Kisumu and many other towns. The locator should be checked before making a journey.
How to open a Family Bank account
- Select the account that fits your needs from the official bank website.
- Review minimum deposits, maintenance fees, withdrawal rules and available banking channels.
- Prepare your national ID or passport, KRA PIN and contact details as required.
- For a child, group or business account, supply the additional authorised signatory or registration documents.
- Apply at a verified branch or use an authorised digital onboarding route if available.
- Check the account agreement and tariff before depositing funds.
- Activate secure digital banking once your account is ready.
Family Bank headquarters and customer care
The bank’s registered head office is located at Family Bank Towers, Muindi Mbingu Street, Nairobi, postal address P.O. Box 74145-00200, Nairobi. Official customer-care numbers include +254 703 095 445 and +254 703 095 000. Email: customerservice@familybank.co.ke.
Protecting your money
Do not share a banking PIN, password, OTP or login code with a stranger, agent or person claiming to be bank staff. Use the Family Bank website and authenticated banking app to confirm payment instructions. Keep transaction receipts and contact the bank immediately if your phone, bank card or account credentials are compromised.
Official websites and useful resources
- Family Bank Kenya official website
- Bank branches, ATMs and agents
- Internet banking information
- Family Bank contacts and customer support
